Exchange and Refund Policy
At Alpha Barefoot Shoes, we are committed to providing premium quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we are here to help you with our exchange and refund policy.
Trades
We accept exchanges within 30 days of the date we receive your order. To be eligible for an exchange, your item must be unused, in the same condition you received it, and in its original packaging. Exchanges are possible for the following reasons:
- Incorrect size
- Defective or damaged product
- Command error
Exchange Procedure:
- Contact our customer service at support@alphabarefootshoes.com with your order number and details of the product you wish to exchange.
- Once your request is approved, you will receive instructions for returning the item.
- Send the item to the address provided following the instructions.
- Upon receipt of the returned item, we will process your exchange and ship the new item within 7 business days.
Refunds
If you prefer a refund, you can return your item within 30 days of receipt. To be eligible for a refund, the item must be unused, in perfect condition and in its original packaging.
Refund Procedure:
- Contact our customer service at support@alphabarefootshoes.com with your order number and the reasons for your return.
- Once your request is approved, you will receive instructions for returning the item.
- Send the item to the address provided following the instructions.
- Upon receipt of the returned item, we will inspect the condition of the product.
- If the item meets our criteria, we will process the refund back to your original payment method within 10 business days. Please note that return costs are the responsibility of the customer.
Items Not Eligible for Refund or Exchange:
- Items on sale or on promotion
- Gift cards
- Personalized or tailor-made products
Order cancellation
Orders can be canceled without charge before shipping. If your order has already been shipped, you will need to wait for it to be received and follow the returns procedure to obtain a refund.
Contact us
For any questions regarding our exchange and refund policy, please contact our customer service at support@alphabarefootshoes.com .
Return Address: Alpha Barefoot Shoes, Returns Department, 195 Rue de la Pointe-Langlois, Laval, Qc, Canada, H7L 3J4.
We appreciate your trust in Alpha Barefoot Shoes and strive to provide you with the best service possible.
Additional conditions:
- Items must be returned using a trackable delivery service. We do not guarantee that we will receive your returned item.
- We recommend that you keep proof of postage until your return is processed.
- If you received a defective or incorrect item, we will cover the return shipping costs.
We thank you for your understanding and cooperation.
Alpha Barefoot Shoes - Walking in Harmony with Nature